{"id":1119,"date":"2026-04-25T00:08:34","date_gmt":"2026-04-24T16:08:34","guid":{"rendered":"https:\/\/ressalina.cn\/ordering-payments\/"},"modified":"2026-04-25T00:08:34","modified_gmt":"2026-04-24T16:08:34","slug":"ordering-payments","status":"publish","type":"page","link":"https:\/\/ressalina.cn\/zh\/ordering-payments\/","title":{"rendered":"Ordering &amp; Payments"},"content":{"rendered":"<div class=\"rs-guide-page\">\n<header class=\"rs-guide-page__hero\">\n<p class=\"rs-guide-page__eyebrow\">Customer Service<\/p>\n<h1>Ordering &amp; Payments<\/h1>\n<p>This page explains how ordering, production, payment, and shipping work at RESSALINA. Please review this information carefully before placing an order.<\/p>\n<\/header>\n<div class=\"rs-guide-page__layout\">\n<aside class=\"rs-guide-page__toc\" aria-label=\"Ordering and payment navigation\">\n<div class=\"rs-guide-page__toc-inner\">\n        <strong>Table of Contents<\/strong><\/p>\n<ol>\n<li><a href=\"#product-information\">A. Product Information<\/a><\/li>\n<li><a href=\"#order-placement\">B. Order Placement<\/a><\/li>\n<li><a href=\"#payment-methods\">C. Payment Methods<\/a><\/li>\n<li><a href=\"#support-contact\">Get in Touch<\/a><\/li>\n<\/ol><\/div>\n<\/aside>\n<article class=\"rs-guide-page__content\">\n<section id=\"product-information\">\n<h2>A. Product Information<\/h2>\n<h3>1. Processing Time<\/h3>\n<p>Most RESSALINA products are made to order. Processing time depends on the design, construction complexity, and production schedule of the garment.<\/p>\n<p>Our standard production time is <strong>5-45 business days<\/strong>. This processing time does not include shipping time.<\/p>\n<p>If you need your order for a specific event or date, please review the product information carefully before placing your order and contact us in advance when necessary.<\/p>\n<h3>2. Sizing &amp; Colors<\/h3>\n<p>Available sizes and colors are shown on each product page. If a specific option is not shown, it is currently unavailable.<\/p>\n<p>We strongly recommend reviewing the size guide provided for each product before ordering. Because many of our garments are made to order, incorrect size selection by the customer is not considered a quality issue.<\/p>\n<p>Please also note that color appearance may vary due to different screen displays, monitor calibration, and lighting conditions.<\/p>\n<h3>3. General Information<\/h3>\n<p>Additional product details such as design information, fit notes, material characteristics, or care guidance may appear on the relevant product page. We encourage customers to review all available information before making a purchase decision.<\/p>\n<\/section>\n<section id=\"order-placement\">\n<h2>B. Order Placement<\/h2>\n<h3>1. Add to Cart<\/h3>\n<p>When you find the product you would like to purchase, select the correct variant options and click <strong>Add to Cart<\/strong>.<\/p>\n<ul>\n<li>Please make sure you have selected the correct product, quantity, size, and color before proceeding.<\/li>\n<li>If a product includes customization options, please ensure your submitted information is accurate before completing payment.<\/li>\n<li>If you have special timing requirements, please contact us before placing your order.<\/li>\n<\/ul>\n<h3>2. Filling in Your Information<\/h3>\n<ul>\n<li><strong>Contact Information:<\/strong> Please provide a valid email address so we can send order updates and contact you if additional confirmation is required.<\/li>\n<li><strong>Shipping Address:<\/strong> Please enter your full and accurate shipping details to reduce the risk of delivery delays, customs issues, or failed delivery.<\/li>\n<li><strong>Saved Information:<\/strong> If available on your device and browser, you may choose to save your details for faster future checkout.<\/li>\n<\/ul>\n<h3>3. Continue to Shipping<\/h3>\n<p>Please note that total waiting time is based on both production and shipping.<\/p>\n<p><strong>Total Waiting Time = Processing Time + Shipping Time<\/strong><\/p>\n<p>International shipping usually takes <strong>5-10 business days<\/strong> after dispatch, but actual delivery time may vary depending on destination country, customs clearance, courier handling, and local delivery conditions.<\/p>\n<\/section>\n<section id=\"payment-methods\">\n<h2>C. Payment Methods<\/h2>\n<p>After placing an order, you will receive an automatic confirmation email. This email confirms that your order has been received by our system, but it does not override our right to review or refuse an order in cases such as payment authorization failure, pricing error, suspected fraud, or operational limitations.<\/p>\n<h3>1. Credit Card<\/h3>\n<p>We accept major credit and debit cards supported by our checkout system. Please enter the required billing and payment information to complete your purchase.<\/p>\n<h3>2. PayPal<\/h3>\n<p>If PayPal is available at checkout, you will be redirected to PayPal to complete the payment process according to PayPal\u2019s own verification and authorization flow.<\/p>\n<h3>3. Payment Failure<\/h3>\n<p>Possible reasons for a failed payment may include:<\/p>\n<ul>\n<li>Your internet connection was interrupted during checkout<\/li>\n<li>Your card or account was declined by the payment provider<\/li>\n<li>Billing or verification details did not match<\/li>\n<li>The payment system required additional verification<\/li>\n<\/ul>\n<p>If you continue to experience payment issues, please contact us at <a href=\"mailto:support@ressalina.com\">support@ressalina.com<\/a> with relevant details and, if possible, a screenshot of the error.<\/p>\n<h3>4. Currency<\/h3>\n<p>Unless otherwise stated at checkout, all prices and related charges are processed in the currency shown on the website at the time of purchase.<\/p>\n<h3>5. Verification<\/h3>\n<p>In some cases, we may request additional information to verify your identity, billing details, or shipping address before proceeding with production or shipment. If such information is not provided within a reasonable time, we reserve the right to cancel the order.<\/p>\n<\/section>\n<section id=\"support-contact\">\n<h2>Get in Touch<\/h2>\n<p>If you have any questions regarding ordering or payment, please contact us:<\/p>\n<p><strong>Address:<\/strong> FLAT 2304, 23\/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@ressalina.com\">support@ressalina.com<\/a><\/p>\n<p><strong>Call Us:<\/strong> <a href=\"tel:+15032061864\">+1 503-206-1864<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Service Ordering &amp; Payments This page explains how ordering, production, payment, and shipping work at RESSALINA. Please review this information carefully before placing an order. Table of Contents A. Product Information B. Order Placement C. Payment Methods Get in Touch A. Product Information 1. Processing Time Most RESSALINA products are made to order. Processing [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1119","page","type-page","status-publish","hentry"],"blocksy_meta":[],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/comments?post=1119"}],"version-history":[{"count":0,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1119\/revisions"}],"wp:attachment":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/media?parent=1119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}