{"id":1123,"date":"2026-04-25T00:45:12","date_gmt":"2026-04-24T16:45:12","guid":{"rendered":"https:\/\/ressalina.cn\/track-your-order\/"},"modified":"2026-04-25T00:49:22","modified_gmt":"2026-04-24T16:49:22","slug":"track-your-order","status":"publish","type":"page","link":"https:\/\/ressalina.cn\/zh\/track-your-order\/","title":{"rendered":"Track Your Order"},"content":{"rendered":"<div class=\"rs-track-page\">\n  <section class=\"rs-track-page__hero\">\n    <p class=\"rs-track-page__eyebrow\">Order Support<\/p>\n    <h1>Track Your Order<\/h1>\n    <p>Enter your order number or tracking number to view the latest order status and shipment progress.<\/p>\n  <\/section>\n\n  <section class=\"rs-track-page__panel\">\n    <div class=\"rs-track-page__panel-intro\">\n      <h2>Order Tracking<\/h2>\n      <p>Use the form below to check your order by <strong>order number<\/strong> or <strong>tracking number<\/strong>. Once a tracking number is added to the order, customers can use either reference to look it up.<\/p>\n    <\/div>\n\n\n\t<div class=\"rs-track-portal\">\n\t\t<form class=\"rs-track-portal__form\" method=\"get\" action=\"\" data-trp-original-action=\"\">\n\t\t\t<div class=\"rs-track-portal__field\">\n\t\t\t\t<label for=\"rs-track-query\">Order Number or Tracking Number<\/label>\n\t\t\t\t<input id=\"rs-track-query\" type=\"text\" name=\"rs_track_query\" value=\"\" placeholder=\"Enter order number or tracking number\" required>\n\t\t\t<\/div>\n\t\t\t<div class=\"rs-track-portal__actions\">\n\t\t\t\t<button type=\"submit\">Track Order<\/button>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"zh\"\/><\/form>\n\n\t\t\n\t\t\t<\/div>\n\t\n\n\n\n  <\/section>\n\n  <section class=\"rs-track-page__notes\">\n    <div class=\"rs-track-page__note\">\n      <h3>Before you track<\/h3>\n      <ul>\n        <li>Use the exact order number from your confirmation email, or the tracking number provided after dispatch.<\/li>\n        <li>Your tracking number may take time to appear after shipment is handed to the courier.<\/li>\n        <li>If no result appears yet, your order may still be in production or awaiting dispatch.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"rs-track-page__note\">\n      <h3>Production and shipping<\/h3>\n      <ul>\n        <li>Made-to-order production time: 5-45 business days<\/li>\n        <li>International shipping time: 5-10 business days<\/li>\n        <li>Total waiting time = production time + shipping time<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <section class=\"rs-track-page__faq\">\n    <header class=\"rs-track-page__faq-header\">\n      <p class=\"rs-track-page__eyebrow\">Support Guide<\/p>\n      <h2>Order Tracking FAQ<\/h2>\n    <\/header>\n\n    <div class=\"rs-track-page__faq-list\">\n      <details class=\"rs-track-page__faq-item\" open>\n        <summary>How do I track my order?<\/summary>\n        <div>\n          <p>Enter your order number or tracking number in the search form above. If a matching order is found, the latest available order and tracking details will appear on the page.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-track-page__faq-item\">\n        <summary>Why is my tracking information not updating yet?<\/summary>\n        <div>\n          <p>Tracking information may not appear immediately after dispatch. Courier systems sometimes need additional time to scan and update the parcel status. Please allow some time and check again later.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-track-page__faq-item\">\n        <summary>My order cannot be found. What should I check?<\/summary>\n        <div>\n          <p>Please confirm that the order number or tracking number is correct. If the issue continues, contact us and include your order reference so we can help review it.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-track-page__faq-item\">\n        <summary>What if my parcel shows delivered but I have not received it?<\/summary>\n        <div>\n          <p>Please first check with family members, neighbors, reception, or the local courier. If you still cannot locate the package, contact us as soon as possible so we can help you review the shipment details.<\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section class=\"rs-track-page__contact\">\n    <h2>Get in Touch<\/h2>\n    <p>If you need help with your order status, shipment progress, or delivery information, contact us below:<\/p>\n    <p><strong>Address:<\/strong> FLAT 2304, 23\/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG<\/p>\n    <p><strong>Email:<\/strong> <a href=\"mailto:support@ressalina.com\">support@ressalina.com<\/a><\/p>\n    <p><strong>Call Us:<\/strong> <a href=\"tel:+15032061864\">+1 503-206-1864<\/a><\/p>\n  <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Order Support Track Your Order Enter your order number or tracking number to view the latest order status and shipment progress. Order Tracking Use the form below to check your order by order number or tracking number. Once a tracking number is added to the order, customers can use either reference to look it up. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1123","page","type-page","status-publish","hentry"],"blocksy_meta":[],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/comments?post=1123"}],"version-history":[{"count":1,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1123\/revisions"}],"predecessor-version":[{"id":1124,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1123\/revisions\/1124"}],"wp:attachment":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/media?parent=1123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}