{"id":1125,"date":"2026-04-25T01:55:26","date_gmt":"2026-04-24T17:55:26","guid":{"rendered":"https:\/\/ressalina.cn\/support-center\/"},"modified":"2026-04-25T02:26:24","modified_gmt":"2026-04-24T18:26:24","slug":"support-center","status":"publish","type":"page","link":"https:\/\/ressalina.cn\/zh\/support-center\/","title":{"rendered":"Support Center"},"content":{"rendered":"<div class=\"rs-support-page\">\n  <section class=\"rs-support-page__hero\">\n    <p class=\"rs-support-page__eyebrow\">Help Center<\/p>\n    <h1>Support Center<\/h1>\n    <p>Find answers about ordering, shipping, returns, product details, and after-sales support.<\/p>\n\n    \n      <label class=\"screen-reader-text\" for=\"rs-support-search-input\">Search help articles<\/label>\n      \n      <button type=\"submit\">Search<\/button>\n    \n\n    <nav class=\"rs-support-quick-nav\" aria-label=\"Support topics\">\n      <a href=\"#support-orders\">Orders<\/a>\n      <a href=\"#support-shipping\">Shipping<\/a>\n      <a href=\"#support-returns\">Returns<\/a>\n      <a href=\"#support-products\">Product Help<\/a>\n      <a href=\"#support-faqs\">FAQ<\/a>\n      <a href=\"#support-contact\">Contact<\/a>\n      <a href=\"\/zh\/return-center\/\">Return Center<\/a>\n      <a href=\"\/zh\/support-center\/contact-support\/\">Submit Request<\/a>\n    <\/nav>\n  <\/section>\n\n  <section class=\"rs-support-page__categories\" aria-label=\"Support categories\">\n    <article class=\"rs-support-card\" id=\"support-orders\" data-rs-support-block data-rs-support-text=\"ordering payment order checkout invoice payment methods support article\">\n      <header>\n        <p class=\"rs-support-card__kicker\">Orders<\/p>\n        <h2>Ordering &amp; Payments<\/h2>\n      <\/header>\n      <p class=\"rs-support-card__count\">3 articles<\/p>\n      <ul>\n        <li><a href=\"\/zh\/support-center\/ordering-help\/\">How to place an order<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/ordering-help\/\">Accepted payment methods<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/ordering-help\/\">Order review and confirmation<\/a><\/li>\n      <\/ul>\n    <\/article>\n\n    <article class=\"rs-support-card\" id=\"support-shipping\" data-rs-support-block data-rs-support-text=\"shipping logistics delivery customs duties courier support article\">\n      <header>\n        <p class=\"rs-support-card__kicker\">Shipping<\/p>\n        <h2>Shipping &amp; Delivery<\/h2>\n      <\/header>\n      <p class=\"rs-support-card__count\">3 articles<\/p>\n      <ul>\n        <li><a href=\"\/zh\/support-center\/shipping-help\/\">Processing and production time<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/shipping-help\/\">Transit, delivery, and customs<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/shipping-help\/\">Track your order<\/a><\/li>\n      <\/ul>\n    <\/article>\n\n    <article class=\"rs-support-card\" id=\"support-returns\" data-rs-support-block data-rs-support-text=\"refund return exchange policy quality issue support article\">\n      <header>\n        <p class=\"rs-support-card__kicker\">After Sales<\/p>\n        <h2>Returns &amp; Refunds<\/h2>\n      <\/header>\n      <p class=\"rs-support-card__count\">3 articles<\/p>\n      <ul>\n        <li><a href=\"\/zh\/support-center\/returns-help\/\">Return eligibility<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/returns-help\/\">Quality issue claims<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/returns-help\/\">Refund and cancellation policy<\/a><\/li>\n      <\/ul>\n    <\/article>\n\n    <article class=\"rs-support-card\" id=\"support-products\" data-rs-support-block data-rs-support-text=\"size measurement customize custom dress garment fit product support article\">\n      <header>\n        <p class=\"rs-support-card__kicker\">Product Help<\/p>\n        <h2>Product &amp; Sizing<\/h2>\n      <\/header>\n      <p class=\"rs-support-card__count\">3 articles<\/p>\n      <ul>\n        <li><a href=\"\/zh\/support-center\/product-sizing-help\/\">Choosing your size<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/product-sizing-help\/\">Customized orders<\/a><\/li>\n        <li><a href=\"\/zh\/support-center\/product-sizing-help\/\">Color and display differences<\/a><\/li>\n      <\/ul>\n    <\/article>\n  <\/section>\n\n  <section class=\"rs-support-page__library\">\n    <div class=\"rs-support-page__section-heading\">\n      <p class=\"rs-support-page__eyebrow\">Knowledge Base<\/p>\n      <h2>Popular Articles<\/h2>\n    <\/div>\n\n    <div class=\"rs-support-library\">\n      <div class=\"rs-support-library__group\" data-rs-support-block data-rs-support-text=\"order placement payment invoice card paypal order support\">\n        <h3>Ordering<\/h3>\n        <a href=\"\/zh\/support-center\/ordering-help\/\">How do I place an order?<\/a>\n        <a href=\"\/zh\/support-center\/ordering-help\/\">When is my order confirmed?<\/a>\n        <a href=\"\/zh\/support-center\/ordering-help\/\">Why was my payment unsuccessful?<\/a>\n        <a href=\"\/zh\/support-center\/ordering-help\/\">Can I change my order details?<\/a>\n      <\/div>\n\n      <div class=\"rs-support-library__group\" data-rs-support-block data-rs-support-text=\"production processing delivery express shipping dhl ups sf support\">\n        <h3>Shipping<\/h3>\n        <a href=\"\/zh\/support-center\/shipping-help\/\">How long does production take?<\/a>\n        <a href=\"\/zh\/support-center\/shipping-help\/\">How long does shipping take?<\/a>\n        <a href=\"\/zh\/support-center\/shipping-help\/\">How can I track my parcel?<\/a>\n        <a href=\"\/zh\/support-center\/shipping-help\/\">Who pays duties and taxes?<\/a>\n      <\/div>\n\n      <div class=\"rs-support-library__group\" data-rs-support-block data-rs-support-text=\"refund return exchange quality issue unboxing video support\">\n        <h3>Returns<\/h3>\n        <a href=\"\/zh\/support-center\/returns-help\/\">Which cases qualify for return?<\/a>\n        <a href=\"\/zh\/support-center\/returns-help\/\">How do I report a quality issue?<\/a>\n        <a href=\"\/zh\/support-center\/returns-help\/\">Can I cancel after payment?<\/a>\n        <a href=\"\/zh\/support-center\/returns-help\/\">Why are custom items not returnable?<\/a>\n        <a href=\"\/zh\/return-center\/\">Open Return Center<\/a>\n      <\/div>\n\n      <div class=\"rs-support-library__group\" data-rs-support-block data-rs-support-text=\"terms legal account support service contact\">\n        <h3>Store Policies<\/h3>\n        <a href=\"\/zh\/terms-of-service\/\">Terms of Service<\/a>\n        <a href=\"\/zh\/refund_returns\/\">Refund &amp; Return Policy<\/a>\n        <a href=\"\/zh\/logistic-information\/\">Logistic Information<\/a>\n        <a href=\"\/zh\/support-center\/\">Support Center overview<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"rs-support-page__articles\">\n    <div class=\"rs-support-page__section-heading\">\n      <p class=\"rs-support-page__eyebrow\">Top Questions<\/p>\n      <h2>Featured Help Topics<\/h2>\n    <\/div>\n\n    <div class=\"rs-support-articles\">\n      <article class=\"rs-support-article\" data-rs-support-block data-rs-support-text=\"customized measurement custom order body size support\">\n        <span>Customization<\/span>\n        <h3>How customized orders work<\/h3>\n        <p>Customers can submit bust, waist, hips, and height measurements when a product supports customization. Once paid, the order enters production and cannot be cancelled or changed.<\/p>\n        <a href=\"\/zh\/support-center\/product-sizing-help\/\">Read more<\/a>\n      <\/article>\n\n      <article class=\"rs-support-article\" data-rs-support-block data-rs-support-text=\"quality issue claim unedited video return refund support\">\n        <span>Claims<\/span>\n        <h3>Quality issue review requirements<\/h3>\n        <p>To request review for a confirmed quality issue, provide a complete unedited unboxing video within 7 days of delivery. Edited or incomplete videos may be rejected.<\/p>\n        <a href=\"\/zh\/return-center\/\">Open Return Center<\/a>\n      <\/article>\n\n      <article class=\"rs-support-article\" data-rs-support-block data-rs-support-text=\"tracking shipment dhl ups sf order number support\">\n        <span>Tracking<\/span>\n        <h3>How to track your parcel<\/h3>\n        <p>You can search with your order number or tracking number. Orders shipped by UPS, DHL, or SF Express can also open the official carrier tracking page.<\/p>\n        <a href=\"\/zh\/support-center\/shipping-help\/\">Read more<\/a>\n      <\/article>\n    <\/div>\n  <\/section>\n\n  <section class=\"rs-support-page__faq\" id=\"support-faqs\">\n    <div class=\"rs-support-page__section-heading\">\n      <p class=\"rs-support-page__eyebrow\">Support Guide<\/p>\n      <h2>Frequently Asked Questions<\/h2>\n    <\/div>\n\n    <div class=\"rs-support-faq\">\n      <details class=\"rs-support-faq__item\" id=\"support-sizing\" open data-rs-support-block data-rs-support-text=\"size sizing measurement fit chart body bust waist hips support\">\n        <summary>How do I choose the right size?<\/summary>\n        <div>\n          <p>Please use the size guide available on each product page and compare it with your body measurements. If you are between sizes or need a more precise fit, choose the customization option when available and submit your bust, waist, hips, and height details.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-support-faq__item\" id=\"support-customize\" data-rs-support-block data-rs-support-text=\"custom customize made to order production alteration fit support\">\n        <summary>Can I customize my order?<\/summary>\n        <div>\n          <p>Many styles support customization. For those items, you will be asked to submit body measurements during purchase. Customized products are produced specifically for your order and therefore are not eligible for ordinary returns or exchanges.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-support-faq__item\" id=\"support-color\" data-rs-support-block data-rs-support-text=\"color colour display monitor difference fabric support\">\n        <summary>Why might the color look slightly different?<\/summary>\n        <div>\n          <p>Display settings, monitor calibration, and lighting conditions may create visible color differences. This is a normal display variation and is not treated as a product quality issue.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-support-faq__item\" data-rs-support-block data-rs-support-text=\"production time made to order 5 45 business days support\">\n        <summary>How long will production and delivery take?<\/summary>\n        <div>\n          <p>Made-to-order production usually takes 5-45 business days depending on the style and work involved. International delivery usually takes 5-10 business days after dispatch. Total waiting time equals production time plus shipping time.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-support-faq__item\" data-rs-support-block data-rs-support-text=\"return refund quality issue video claim support\">\n        <summary>When can I request a return for a quality issue?<\/summary>\n        <div>\n          <p>If the product has a confirmed quality problem, you may contact support within 7 days of delivery. A complete, unedited unboxing video is required for review. Edited or incomplete footage may result in rejection of the claim.<\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"rs-support-faq__item\" data-rs-support-block data-rs-support-text=\"customs duties taxes import fees buyer responsibility support\">\n        <summary>Who pays customs duties and taxes?<\/summary>\n        <div>\n          <p>Import duties, taxes, and customs fees are the responsibility of the buyer. These charges are determined by the destination country and are not included in product or shipping prices unless stated otherwise.<\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n\n    <p class=\"rs-support-page__empty is-hidden\" data-rs-support-empty>No results found. Try another keyword or browse the categories below.<\/p>\n  <\/section>\n\n  <section class=\"rs-support-page__contact\" id=\"support-contact\" data-rs-support-block data-rs-support-text=\"contact email phone address support customer service help\">\n    <div class=\"rs-support-page__section-heading\">\n      <p class=\"rs-support-page__eyebrow\">Need More Help?<\/p>\n      <h2>Contact Support<\/h2>\n    <\/div>\n\n    <div class=\"rs-support-contact\">\n      <div>\n        <span>Email<\/span>\n        <a href=\"mailto:support@ressalina.com\">support@ressalina.com<\/a>\n      <\/div>\n      <div>\n        <span>Phone<\/span>\n        <a href=\"tel:+15032061864\">+1 503-206-1864<\/a>\n      <\/div>\n      <div>\n        <span>Address<\/span>\n        <p>FLAT 2304, 23\/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG<\/p>\n      <\/div>\n    <\/div>\n\n    <p class=\"rs-support-contact__cta\">\n      <a href=\"\/zh\/support-center\/contact-support\/\">Submit a Support Request<\/a>\n    <\/p>\n  <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Help Center Support Center Find answers about ordering, shipping, returns, product details, and after-sales support. Search help articles Search Orders Shipping Returns Product Help FAQ Contact Return Center Submit Request Orders Ordering &amp; Payments 3 articles How to place an order Accepted payment methods Order review and confirmation Shipping Shipping &amp; Delivery 3 articles Processing [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1125","page","type-page","status-publish","hentry"],"blocksy_meta":[],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/comments?post=1125"}],"version-history":[{"count":4,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1125\/revisions"}],"predecessor-version":[{"id":1139,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1125\/revisions\/1139"}],"wp:attachment":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/media?parent=1125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}