{"id":1140,"date":"2026-04-25T02:26:32","date_gmt":"2026-04-24T18:26:32","guid":{"rendered":"https:\/\/ressalina.cn\/return-center\/"},"modified":"2026-04-25T02:26:32","modified_gmt":"2026-04-24T18:26:32","slug":"return-center","status":"publish","type":"page","link":"https:\/\/ressalina.cn\/zh\/return-center\/","title":{"rendered":"Return Center"},"content":{"rendered":"<div class=\"rs-support-detail rs-return-center\">\n  <section class=\"rs-support-detail__hero\">\n    <nav class=\"rs-support-detail__breadcrumbs\" aria-label=\"Breadcrumbs\">\n      <a href=\"\/zh\/support-center\/\">Support Center<\/a>\n      <span>\/<\/span>\n      <span>Return Center<\/span>\n    <\/nav>\n    <p class=\"rs-support-detail__eyebrow\">After Sales<\/p>\n    <h1>Return Center<\/h1>\n    <p>Submit a return-related request for eligible cases such as confirmed quality issues, wrong items, or shipping damage.<\/p>\n  <\/section>\n\n  <section class=\"rs-support-detail__section\">\n    <h2>Before You Submit<\/h2>\n    <div class=\"rs-support-detail__list\">\n      <a href=\"\/zh\/refund_returns\/\">\n        <strong>Review Return Policy First<\/strong>\n        <span>Most products are made to order and are not eligible for ordinary returns or exchanges.<\/span>\n      <\/a>\n      <a href=\"\/zh\/support-center\/returns-help\/\">\n        <strong>Quality Issue Requirements<\/strong>\n        <span>For quality issue review, a complete unedited unboxing video is required within 7 days of delivery.<\/span>\n      <\/a>\n      <a href=\"\/zh\/track-your-order\/\">\n        <strong>Package Still In Transit?<\/strong>\n        <span>If your package has not been delivered yet, check the tracking page before submitting a return-related request.<\/span>\n      <\/a>\n    <\/div>\n  <\/section>\n\n  <section class=\"rs-support-detail__section\">\n    <h2>Return Request Form<\/h2>\n    <p class=\"rs-return-center__intro\">Use this form only for qualified return-related requests. Requests without the required evidence may be rejected.<\/p>\n    \t<div class=\"rs-return-center-form\">\n\t\t\n\t\t<form class=\"rs-support-request__form\" action=\"https:\/\/ressalina.cn\/wp-admin\/admin-post.php\" method=\"post\" enctype=\"multipart\/form-data\">\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"rs_return_request_submit\">\n\t\t\t<input type=\"hidden\" id=\"rs_return_request_nonce\" name=\"rs_return_request_nonce\" value=\"5e8a98f9f4\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/zh\/wp-json\/wp\/v2\/pages\/1140\" \/>\t\t\t<div class=\"rs-support-request__grid\">\n\t\t\t\t<p>\n\t\t\t\t\t<label for=\"rs-return-name\">Full Name<\/label>\n\t\t\t\t\t<input id=\"rs-return-name\" type=\"text\" name=\"rs_return_name\" required>\n\t\t\t\t<\/p>\n\t\t\t\t<p>\n\t\t\t\t\t<label for=\"rs-return-email\">Email Address<\/label>\n\t\t\t\t\t<input id=\"rs-return-email\" type=\"email\" name=\"rs_return_email\" required>\n\t\t\t\t<\/p>\n\t\t\t\t<p>\n\t\t\t\t\t<label for=\"rs-return-order\">Order Number<\/label>\n\t\t\t\t\t<input id=\"rs-return-order\" type=\"text\" name=\"rs_return_order\" required>\n\t\t\t\t<\/p>\n\t\t\t\t<p>\n\t\t\t\t\t<label for=\"rs-return-reason\">Request Type<\/label>\n\t\t\t\t\t<select id=\"rs-return-reason\" name=\"rs_return_reason\" required>\n\t\t\t\t\t\t<option value=\"\">Select request type<\/option>\n\t\t\t\t\t\t<option value=\"quality_issue\">Quality Issue<\/option>\n\t\t\t\t\t\t<option value=\"wrong_item\">Wrong Item Received<\/option>\n\t\t\t\t\t\t<option value=\"damaged_package\">Package Damaged on Arrival<\/option>\n\t\t\t\t\t\t<option value=\"other\">Other Return Question<\/option>\n\t\t\t\t\t<\/select>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<p>\n\t\t\t\t<label for=\"rs-return-video-files\">Upload Unboxing Video<\/label>\n\t\t\t\t<input id=\"rs-return-video-files\" type=\"file\" name=\"rs_return_video_files[]\" accept=\".mp4,.mov\" multiple>\n\t\t\t\t<small>For quality issues, upload the original unedited unboxing video here. Up to 2 videos, 50 MB each.<\/small>\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"rs-return-attachments\">Upload Evidence Files<\/label>\n\t\t\t\t<input id=\"rs-return-attachments\" type=\"file\" name=\"rs_return_attachments[]\" accept=\".jpg,.jpeg,.png,.webp,.pdf\" multiple>\n\t\t\t\t<small>You can upload screenshots, photos, or PDFs as additional evidence. Up to 6 files, 10 MB each.<\/small>\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"rs-return-message\">Describe the Issue<\/label>\n\t\t\t\t<textarea id=\"rs-return-message\" name=\"rs_return_message\" rows=\"8\" required><\/textarea>\n\t\t\t<\/p>\n\t\t\t<button type=\"submit\">Submit Return Request<\/button>\n\t\t<\/form>\n\t<\/div>\n\t\n\n  <\/section>\n\n  <section class=\"rs-support-detail__section\">\n    <h2>Important Notes<\/h2>\n    <div class=\"rs-support-detail__faq\">\n      <details open>\n        <summary>Which cases are usually accepted for review?<\/summary>\n        <div><p>Confirmed quality issues, receiving the wrong item, or visible shipping damage may be reviewed. Standard made-to-order returns are not accepted.<\/p><\/div>\n      <\/details>\n      <details>\n        <summary>What is not considered a quality issue?<\/summary>\n        <div><p>Handmade tolerance of about 1-3 cm, display color differences, personal taste, or choosing the wrong size are not treated as product defects.<\/p><\/div>\n      <\/details>\n      <details>\n        <summary>Why is the unboxing video important?<\/summary>\n        <div><p>The complete unedited unboxing video is the main evidence used to confirm whether the issue existed when the package was opened.<\/p><\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1140","page","type-page","status-publish","hentry"],"blocksy_meta":[],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/comments?post=1140"}],"version-history":[{"count":0,"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/pages\/1140\/revisions"}],"wp:attachment":[{"href":"https:\/\/ressalina.cn\/zh\/wp-json\/wp\/v2\/media?parent=1140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}