Support Center
Returns Help
Information about return eligibility, quality issue claims, cancellations, and refunds.
Popular Articles
Return eligibility for made-to-order products
See why standard returns are not accepted for customized or made-to-order formalwear.
Quality issue claims
Learn what qualifies as a quality issue and what proof is required for review.
Unedited unboxing video requirements
Review the evidence requirement before a return or refund request can be assessed.
Order cancellation policy
Understand why paid orders usually cannot be cancelled once production begins.
Quick Answers
Can I return a custom dress if I change my mind?
No. Since the garment is produced specifically for your order, it does not meet the conditions for ordinary return or exchange.
What is not considered a quality issue?
Minor handmade deviation of about 1-3 cm, monitor color difference, subjective style preference, or choosing the wrong size are not considered quality defects.
How soon should I contact support after delivery?
For a quality issue claim, contact support within 7 days of delivery and include the full unedited unboxing video.
