Support Center
Shipping Help
Information about production time, dispatch, delivery windows, duties, and tracking.
Popular Articles
Production and processing time
Understand the made-to-order production timeline and why different pieces may need different lead times.
Shipping and delivery estimates
Review expected delivery time after dispatch and how international transit works.
Track your parcel
Check shipment status with your order number or tracking number.
Customs duties and import taxes
Learn who is responsible for duties and fees charged by customs.
Quick Answers
How long does delivery take?
Most orders require both production time and shipping time. Production usually takes 5-45 business days. International shipping usually takes 5-10 business days after dispatch.
Which couriers do you use?
Orders are generally shipped by UPS, DHL, or SF Express depending on route, destination, and service availability.
Can I see real-time shipping updates on the site?
You can use the Track Your Order page to find your order and open the tracking record using the order number or tracking number.
