After Sales
Return Center
Submit a return-related request for eligible cases such as confirmed quality issues, wrong items, or shipping damage.
Before You Submit
Review Return Policy First
Most products are made to order and are not eligible for ordinary returns or exchanges.
Quality Issue Requirements
For quality issue review, a complete unedited unboxing video is required within 7 days of delivery.
Package Still In Transit?
If your package has not been delivered yet, check the tracking page before submitting a return-related request.
Return Request Form
Use this form only for qualified return-related requests. Requests without the required evidence may be rejected.
Important Notes
Which cases are usually accepted for review?
Confirmed quality issues, receiving the wrong item, or visible shipping damage may be reviewed. Standard made-to-order returns are not accepted.
What is not considered a quality issue?
Handmade tolerance of about 1-3 cm, display color differences, personal taste, or choosing the wrong size are not treated as product defects.
Why is the unboxing video important?
The complete unedited unboxing video is the main evidence used to confirm whether the issue existed when the package was opened.
